Are you getting an “Error Code EC:10000” and “There’s a Problem With Your Account Error” in EA App?
EA App is a digital store platform used by many gamers.
Some users encounter the error seen in the title when trying to log in to their account within the application or when they want to run the game.
In this guide, we will provide information on how to fix the EA App “Error Code: 10000” and “There’s a Problem With Your Account Error“.
- What is EA App Error Code EC 10000?
- How To Fix EA App Error Code EC 10000?
- 1. Check Servers
- 2. Restart the Application
- 3. Login To Your Account Again
- 4. Clear EA App Cache Folder
- 5. Use Default DNS
- 6. Disable Internet Protocol Version 6
- 7. Clear Internet Cache
What is EA App Error Code EC 10000?
This error states that the EA account is not being read from the server.
The reason for this is usually due to the servers running late or crashing.
In addition, various problems with the application cache will cause you to encounter such an error code.
How To Fix EA App Error Code EC 10000?
Under this title, we tried to find a solution by making 5 suggestions on how to fix the error.
1. Check Servers
Crash issues or maintenance work on EA App servers will cause you to encounter various error codes like these.
For this, you can control EA servers from 2 separate connections.
EA Server Status (DownDetector)
If there is any maintenance work or crashing problem on the servers, you should wait.
2. Restart the Application
You may encounter such an error due to any momentary problem in EA App.
Therefore, you can eliminate the problem by re-running the EA App.
First of all, close the EA App completely with the help of a task manager.
Then run the EA App again and see if the issue persists.
3. Login To Your Account Again
EA App might not be able to read the account you’re logged into.
Click on the profile option on the top right of the EA App.
Then click “Log out” and log out of your account.
Reconnect to the account you logged out of and check if the issue persists.
4. Clear EA App Cache Folder
Damage to the EA App cache will cause you to encounter log in or account reading problems.
Therefore, you can clear the EA App cache folder and reconfigure it, helping to resolve various in-app errors.
Before doing this, close the EA App completely with the help of the task manager.
- Type “Run” in the start search screen and open it.
- Type “%localappdata%” in the search box and open it.
- Then delete the “EADesktop“, “EALaunchHelper” and “Electronic Arts” folders respectively.
After the folder is deleted, run EA Desktop and check.
5. Use Default DNS
We can avoid connection request problems by using the default Google DNS server.
- Type “Control Panel” in the start search screen and open it.
- Click on the “Network and Internet” category title.
- Then click on the “Network and Sharing Center” heading.
- Click on the internet information next to “Connections:” on the screen that opens.
- Then click the “Properties” button.
- Double-click “Internet Protocol Version 4 (TCP/IPv4)“.
- Then check the “Use the following DNS server address:” option and type the address we left below.
- Preferred DNS server: 8.8.8.8
- Alternate DNS server: 8.8.4.4
Click the “OK” button to save the setting and check.
6. Disable Internet Protocol Version 6
You can eliminate the problem by disabling the Internet Protocol Version 6 option.
We can perform this suggestion and check if the issue still occurs.
You can follow the below step for us to disable the Internet Protocol Version 6 option.
- Type “Control Panel” in the start search screen and open it.
- Click on “Network and Internet” > “Network and Sharing Center“.
- Click on “Change Adapter Settings” on the left.
- Right click on Ethernet and go to “Properties“.
- Disable the box to the left of the “Internet Protocol Version 6 (TCP/IPv6)” option.
After deactivating, click the “OK” button and save.
Then run the game and check if the problem persists.
7. Clear Internet Cache
The problem with the internet cache can cause you to encounter connection problems.
You can follow the steps below to fix the problems with the internet cache.
- Type “cmd” in the start search screen and run as administrator.
- Paste the following codes in the command prompt window and press enter.
- ipconfig /renew
- ipconfig /flushdns
- netsh int ipv4 reset
- netsh int ipv6 reset
- netsh winhttp reset proxy
- netsh winsock reset
- ipconfig /registerdns
After the process is complete, restart the computer and check.
